Exchanges / Returns

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We will gladly accept an exchange if purchased directly from our website. 

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We accept returns and exchanges on unworn, undamaged items within 21 days of the item postmark.  Email support@underwayhatco.com with your order # to begin an exchange or return.  We will deduct the cost of shipping on any return item. 

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Please allow 1-2 weeks for processing your return, some delays may occur.

Please note, all sale items are final sale.

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DAMAGED PRODUCT

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Underway Hat Co. will replace any product(s) that are damaged when originally received.

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Customers will need to send an email to our support team at support@underwayhatco.com within 5 days of receiving their order, along with your order #, and provide a picture of the damaged product(s). 

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Once reviewed by our support team you will be sent an email with a code for your store credit amount (along with shipping costs included) for the product that was damaged upon receipt. That code can then be used to place another order.